Privacy Policy

1. Introduction

Welcome to WA Sender ("we," "our," or "us"). This Privacy Policy explains how we collect, use, process, and disclose your information when you use our WhatsApp bulk messaging platform. WA Sender is designed to help businesses and individuals manage their WhatsApp communications efficiently while maintaining the highest standards of privacy and data protection.

2. Information We Collect

2.1 Account Information

When you create an account with WA Sender, we collect:

• Personal Details: Name, email address, phone number
• Authentication Data: Encrypted passwords, two-factor authentication settings
• Account Preferences: Language settings, notification preferences
• Subscription Information: Plan details, billing information

2.2 WhatsApp Device Information

To provide our messaging services, we collect and store:

• Device Session Data: WhatsApp Web session information to maintain connections
• QR Code Data: Temporary QR codes for device pairing (automatically deleted after use)
• Connection Status: Device online/offline status, connection health metrics
• Device Metadata: Device names, connection timestamps, IP addresses

2.3 Contact and Message Data

• Contact Lists: Phone numbers, names, and custom tags you upload
• Message Templates: Text, media, and template content you create
• Campaign Data: Message scheduling, targeting, and delivery statistics
• Message Content: Temporarily stored during processing and delivery
• Media Files: Images, documents, and other media you upload

2.4 Usage and Analytics Data

• Platform Usage: Feature usage, time spent, navigation patterns
• Performance Metrics: Message delivery rates, response times, error logs
• Technical Data: Browser type, operating system, IP address
• API Usage: API calls, integration data, third-party app connections

3. How We Use Your Information

3.1 Core Platform Services

• Establishing and maintaining WhatsApp device connections
• Processing and delivering your messages through WhatsApp
• Managing your contact lists and message templates
• Providing campaign management and scheduling features
• Generating delivery reports and analytics

3.2 Account and Security

• Authenticating your identity and managing your account
• Providing customer support and technical assistance
• Detecting and preventing fraud, abuse, and security threats
• Enforcing our Terms of Service and usage policies

3.3 Service Improvement

• Analyzing usage patterns to improve our platform
• Developing new features and functionality
• Optimizing message delivery performance
• Troubleshooting technical issues

4. WhatsApp Integration and Data Handling

Important: WA Sender operates as an interface to WhatsApp Web and does not store your WhatsApp messages permanently. Here's how we handle WhatsApp-related data:

• Session Management: We maintain secure connections to WhatsApp Web on your behalf
• Message Processing: Messages are processed in real-time and temporarily cached for delivery
• No Message Storage: We do not permanently store your WhatsApp conversations
• Compliance: All WhatsApp interactions comply with WhatsApp's Terms of Service
• End-to-End Encryption: WhatsApp's encryption remains intact throughout our platform

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

5.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• Cloud hosting providers (for secure data storage)
• Payment processors (for subscription billing)
• Analytics services (for platform improvement)
• Customer support tools (for assistance)

5.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or others.

6. Data Security

We implement comprehensive security measures to protect your data:

• Encryption: All data is encrypted in transit and at rest using industry-standard encryption
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Protected servers and secure data centers
• Staff Training: Regular security training for all team members
• Incident Response: Comprehensive breach response procedures

7. Data Retention

We retain your data for different periods depending on the type of information:

• Account Data: Retained while your account is active and for 30 days after deletion
• Message Content: Temporarily stored during processing, then automatically deleted
• Contact Data: Retained until you delete it or close your account
• Usage Analytics: Aggregated data retained for up to 2 years for service improvement
• Legal Requirements: Some data may be retained longer if required by law

8. Your Rights and Choices

You have the following rights regarding your personal data:

8.1 Access and Portability

• Request a copy of your personal data
• Export your contact lists and templates
• Download your usage reports and analytics

8.2 Correction and Deletion

• Update or correct your account information
• Delete specific contacts or templates
• Request complete account deletion

8.3 Control and Consent

• Withdraw consent for data processing
• Opt-out of non-essential communications
• Restrict processing of your data
• Object to automated decision-making

9. International Data Transfers

If you are located outside of Indonesia, your data may be transferred to and processed in Indonesia where our servers are located. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your data.

10. Children's Privacy

WA Sender is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our platform and updating the "Last Updated" date. For significant changes, we may also send you an email notification.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Compliance and Certifications

WA Sender is committed to maintaining compliance with:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Indonesian Personal Data Protection Law
• WhatsApp Business API Terms of Service
• Industry best practices for data security